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Repeat Prescriptions


As from 13 September 2017 the Pharmacy will no longer be able to order your repeat medication.

You will be responsible for ordering

See below for details

Important changes to repeat prescription ordering

We are working with NHS Warrington Clinical Commissioning group as part of a pilot project of seven GP practices in the area to monitor and control medicines more closely, reduce wastage and use our limited resources as efficiently as possible.

As part of this, the way repeat prescriptions are ordered is changing.

How will this affect me or my loved one?

Following the lead of other CCG colleagues in our footprint area, a staged pilot programme will commence involving seven GP practices. These are Padgate, Culcheth Health Centre, Appleton, Chapelford, Holes Lane, Greenbank and Westbrook surgeries. The pilot will be introduced in phases, with Padgate being the first to go live from 1st March with the other practices following. The go live dates for the other pilot sites will be announced shortly and patients will be encouraged to contact their practice for further information or visit the CCG’s website.

This will mean that pharmacies that dispense for the pilot sites will not be able to reorder repeat prescriptions for patients and patients will be required to order them directly from their GP practice from 13 September 2017. Patients are advised to speak to their pharmacy about collection and delivery options.

If you feel you or someone you know may need support ordering your repeat prescription or you are a Carer for someone who might need help, please contact us at the practice.

If you already order from us directly, this project will not affect you.

We are asking you to order your medicine directly from us at the practice, rather than allowing your repeat prescriptions to be ordered on your behalf by your local pharmacy. If you already order in this way, you will not be affected by the change.

Why is this happening?

Our NHS needs everyone to work together to make sure only medicines that are needed are requested. We have looked at areas around the country and have seen that when patients order their own prescriptions this is safer and reduces waste.

Over-ordering, stockpiling and unused medicines cost the NHS hundreds of millions of pounds every year. This is money that we believe can, and should, go to provide vital health services.

What do I need to do?

From 13 September 2017 we will only accept repeat prescription requests from you, your carer, or a family member/friend and NOT from your local pharmacy.

Your prescription will need to be ordered using one of the following options:

  1. Ordering online - it is easier than you think and we at the practice will help you to set this up, meaning you can order 24/7. For further details on how to access online ordering please speak to your practice

  2. E-mail - you can e-mail your request
  3. Drop off or post to us the tick slip – this is the right-hand side of your prescription, selecting only the items you need. If you don’t have your slip please put your request in writing listing the medications you require.

    Unfortunately, for safety reasons, we are unable to take prescription requests over the phone.

Remember to allow enough time when ordering your repeat prescription for those items that you need. You should order when you have seven to 10 days of medicines left so that your prescription is ready to collect at the practice or at your nominated Pharmacy.

Requests for repeat prescriptions can be made in the following ways:-

By post using your repeat slip
In surgery using your repeat slip
On-line Order your repeat prescription on-line


We would appreciate your co-operation and understanding with Reception staff when they are unable to accommodate a telephone request.

Prescriptions are processed within 48 hours, for example, prescriptions received by 4 pm on Monday will be ready by 4 pm on Wednesday. Prescriptions received after 4 pm on Friday will be ready after 4 pm on Tuesday.

At times the Doctor will not automatically issue a repeat prescription. This will occur if your condition has not been assessed for some time and the Doctor wishes to see you, if a blood test is overdue or if there is a question as to whether the medication remains necessary. In most cases you will be offered a short term prescription and asked to arrange an appointment.

To book an on-line telephone appointment or to order your **prescription please click the following link: (You must be registered for this service, please contact reception for details)

**Please be aware you do not have to book a review with the GP if you find the tick box unavailable to order your repeat medication. Please enter the medication you require in the box "medication request notes"

NHS charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.00
  • 12-month prepayment certificate (PPC): £104.00
  • 3-month PPC: £29.10

If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.

There is further information about prescription exemptions and fees on the NHS Choices website

Click here to download a guide to the SystmOnline service ON-LINE_HELP.docx

SystmOnline App

SystmOnline is also available as an app, which can be used on Apple devices (iPhones and iPads) and on Android devices (mobile phones and tablets). The app can be downloaded for free from the Apple App Store and from the Google Play Store. Simply click the relevant logo on the SystmOnline Login page.

systmonline app
available on the google play store
available on the itunes store
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