Complaints
We are always pleased to receive suggestions, which would improve patient care.
Complaints or difficulties, which you experience, can be raised with any of the Doctors or the Practice Manager. A formal complaint should be made in writing to the Practice Manager who will acknowledge your complaint within 2 working days, investigate and where possible reach a conclusion within 10 working days.
If you would like support to make a complaint help is available via your local Council or Healthwatch. You can also contact your local Citizens Advice Bureau for support.
Unhappy with the outcome of your Complaint?
If you are still not happy with the response provided, you can ask the independent Parliamentry and Health Service Ombudsman to look at your complaint.
Parliamentry and Health Service Ombudsman
Millbank Tower, London. SW1P 4QP
Tel: 0345 0154033
Website: www.ombudsman.org.uk
We and our staff have the right to work in a safe, non abusive environment. We operate a zero tolerance policy towards violent or abusive behaviour. We reserve the right to remove offenders from our list and will press for the strongest penalties in law.
Compliments
If you have had a good experience at the Practice and you would like to let us know, please email us on cmicb-war.springfieldsmc@nhs.net