Practice Charter

What we expect from you...


The Doctors, nursing staff and support staff at this centre share a commitment to provide you with the best medical care and a high standard of service.

Our Practice Website tells you, who we are, highlights the services we provide and includes other information, which you as our patients should know. We have provided this Website to explain the standards of service, which you are entitled to expect from us. It is a charter of your rights as a patient with this Practice.

You have an important role in the partnership of care that exists between us. If you accept your responsibilities as a patient, we can help you get the most from the medical care and facilities that are available to you here.

What you can expect from us...

Courtesy and respect for you, your racial and cultural background and your rights as an individual, especially your rights of privacy and confidentiality.

Quality medical care provided by qualified individuals both here at the surgery or at your home, depending on your condition. Also regular health checks and referral to a Consultant if this is felt to be appropriate.

A clear explanation of the treatment, which we propose to give you and an understanding response to any questions or concerns, you may have.

Access to your health records, subject to legal requirements. Secure storage of records with access limited to staff members involved in your clinical care.

Information about the services and facilities available at this centre.

What we ask of you...

Be honest in your dealings with us: make sure we know everything we need to know to help you

Tell us if you change your name, address and

Telephone/mobile number and remember to include your postcode.

Make appointments that you know you can keep and arrive on time. If for some unexpected reason you cannot attend, make sure you let us know as soon as possible.

Ask for a home visit only if you are too ill to come to the surgery. If possible, telephone before 10.30 am

Treat us with the same courtesy and respect that you expect to receive.

Be patient if we are running late – on another occasion it might be you who needs the extra time

Do not ask for another member of the family to be seen at your appointment without making prior arrangements.
No matter how hard we try, problems can arise. If you are unhappy about any aspect of the service you receive from us please let us know.

We cannot improve our own standards unless we know there is a problem. If you have any concerns about our services, talk to one of the Doctors or the Practice Manager about it.

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