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Complaints

We are always pleased to receive suggestions, which would improve patient care.

Complaints or difficulties, which you experience, can be raised with any of the Doctors or the Practice Manager. A formal complaint should be made in writing to the Practice Manager who will acknowledge your complaint within 2 working days, investigate and where possible reach a conclusion within 10 working days.

We and our staff have the right to work in a safe, non abusive environment. We operate a zero tolerance policy towards violent or abusive behaviour. We reserve the right to remove offenders from our list and will press for the strongest penalties in law.

Your Neighbourhood Professionals. Just a Click Away! Lance Mason Ltd
Springfields Medical Centre, Legh Street, Warrington, WA1 1UG
Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals. Just a Click Away! Lance Mason Ltd
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