Due to the Coronavirus Pandemic, the way you access the Practice has changed. We would ask that you still telephone the surgery if you require either a telephone consultation or Face to Face appointment. Our Reception Team are trained Care Navigators so will need to ask you for a brief description of your problem in order that they can signpost you to the most appropriate service.
If you are advised you need to attend surgery for a face to face appointment, we want to reassure you that our waiting room has been re-arranged to allow for social distancing. Wipes and hand wash are available for patients to use when entering and leaving the building. Clinical rooms are cleaned after every patient contact and full Personal Protective Equipment (PPE) is worn by all clinical staff. Thank you for your co-operation during this challenging time.
We would encourage you to wear a face mask if you are coming into surgery
The Right Care from the Right Person
Nearly everyone who calls a GP practice to make an appointment asks to see to a GP, but very often help will be available from other highly skilled medical professionals such as Advanced Nurse Practitioners, Clinical Pharmacist, Practice Nurse, Health Care Assistant and GP Assistant, or from other services, including the voluntary sector, who can support people with a wide range of social, emotional or practical needs
Our Reception Team are trained Care Navigators. This means they can help you access the correct service. They will need to ask for a brief description of your problem. This does not mean they are being nosey or trying to stop you from seeing a Clinician, they are trying to help you to see the most appropriate person to deal with your problem.
For further information see link below:-
We currently have 4 GPs Dr Neetika Aggarwal, Dr Flora Kyriakou, Dr Gareth Cox and Dr Sharmila Armitage together with two Advanced Nurse Practitioners Barbara Slack and Pauline Smith who are supported by our Practice Nurses, Clinical Pharmacist, GP Assistant and Health Care Assistants.
How does our Appointment system work?
We have a mix of face to face appointments and telephone appointments. Our reception team need to offer you the most appropriate appointment to deal with your problem. You may not always need a face to face appointment with a GP/Nurse at the surgery, you may be offered a telephone consultation, extended access appointment or directed to pharmacy or a local walk-in centre. A receptionist will need to ask you for details of the problem you are calling with, this is to enable use to direct you to the most appropriate clinician.
We now also offer eConsult. You can get help help or advice, request your sick note from our Practice online with eConsult. This is available 7 days a week, 24 hour a day. We aim to deal with your e Consult within 48 hours.
For minor symptoms less than 3 days old, we would encourage you to consult your local pharmacy or see our self care section on our website.
Please be considerate to other patients and remember 1 APPOINTMENT IS FOR 1 PROBLEM AND 1 PATIENT. Asking the GP to deal with multiple problems or see additional family members, in one 10 minute appointment can cause the GP to run late which has an impact on other patients.
Should you turn up 20 minutes or more late for your appointment you will not be seen and your appointment will be rescheduled.
Further information is available at the surgery.
The surgery offers extended hours appointments on a Saturday morning from 8.30 am to 11.30 am. These are booked appointments only and the surgery is NOT OPEN for telephone calls or for patients to collect prescriptions.
Need a GP in the evening or at the weekend?
Warrington GPs are working together to provide evening and weekend NON-URGENT appointments at Bath Street Health and Wellbeing Centre for those who may find it difficult to get to a GP during the day. Appointments are available Monday to Friday 6 pm to 8 pm, Saturday 8 am to 4 pm and Sunday 10 am to 2 pm. These are NON-URGENT, BOOKED appointments only through your GP surgery. This service is not for emergencies or for Walk In Patients.
To access an appointment please call us and we will arrange the appointment for you. Please be aware that you will need to consent to share your medical record with the service
GP out of hours service
The out of hours GP service is open Monday to Friday 6.30pm - 8.00am and weekends and public holidays 24 hours a day. The emergency GP out of hour’s service in Warrington provides urgent healthcare services for patients who feel their illness cannot wait until their GP surgery re-opens. To access, please call NHS 111.
On Line Telephone and Face to Face Appointment Booking
If you wish to register for on-line appointment booking you will need to call into surgery to complete a registration form. Two forms of identification are required to register eg. utility bill, bank statement, driving license, passport.
Patients can manage GP appointments online:
- View past appointments (up to 5)
- View future appointments (up to 2)
- Book a telephone and face to face appointments.
- Cancel a telephone or face to face appointment
- View your medical records including test results
You will also be able to manage repeat prescription requests.
To book an appointment online please click the following link:
Click here to download a guide to the SystmOnline service (.docx)
BEAT THE EARLY MORNING TELEPHONE RUSH FOR APPOINTMENTS
Registered for Online Access??
Online Telephone Appointments are released at around 7.30 am Monday to Friday allowing you to avoid queuing on the telephone.
If you are not registered for online access please speak with reception.
SystmOnline is also available as an app, which can be used on Apple devices (iPhones and iPads) and on Android devices (mobile phones and tablets). The app can be downloaded for free from the Apple App Store and from the Google Play Store. Simply click the relevant logo on the SystmOnline Login page.
Out of Hours
Click here for out of hours information.