Online Consultatiom Change Posted or Updated on 21 Jan 2025

We are excited to inform you that we are switching to a new online consultation tool called SystmConnect from Monday 3rd February 2025. Our new online consultation system will improve the way you interact with us, helping us serve you better.

Why Are We Making This Change?

The new system offers improved functionality and a more user-friendly interface. It is designed to make online consultations quicker, safer, and more convenient, helping us provide timely and effective care to all our patients.

Key Features of the New System:

• Easier to Use: A more intuitive platform that makes submitting requests and communicating with the practice simpler.
• Improved integration: The system is fully integrated with patient health records
• Faster Response Times: As the system is fully integrated with patient health records, it allows us to respond to your queries and requests more quickly and efficiently.
• Mobile-Friendly: The new tool is fully compatible with smartphones and tablets, including the NHS app and Airmid app allowing you to access it anywhere, any time.

What Does This Mean for You?

• Accessing the New Tool: From Monday 3rd February 2025 you will need to use the new online consultation platform for submitting your medical queries, booking appointments, or requesting prescriptions.
• Registration: You can access our new system via your NHS app login, SystmOnline login or complete a manual request entering your details.
• Old 'Anima' System: The current system will no longer be available after 19th January 2025. Please ensure you switch over to the new system before this date to avoid any disruption to your service.
• Support: If you need help with using the new system or have any questions, please feel free to contact our reception at 01925 650226 (option 6) and we will be happy to assist you.

How to Access the New System [from Monday 3rd February 2025]:

• Visit our website
• Click on the "Online Consultation" button
• Log in with your NHS app details, SystmOnline details or register for a new account.
• Follow the instructions to submit your consultation or appointment request.

Please note this platform is NOT suitable for urgent or emergency situations.

If you are experiencing any of the following, please seek immediate medical attention by calling emergency services or visiting your nearest emergency department:

• Severe chest pain
• Difficulty breathing
• Sudden weakness, numbness, or slurred speech
• Heavy bleeding or severe injuries
• Any condition you feel is life-threatening

For urgent medical issues that are not emergencies, please contact the practice directly by phone on 01925 361991

Online consultation opening hours: 

Clinical requests | Response time: 2 working days

• Monday: 8:00am to 6:00pm
• Tuesday: 8:00am to 6:00pm
• Wednesday: 8:00am to 6:00pm
• Thursday: 8:00am to 6:00pm
• Friday: 8:00am to 6:00pm
• Saturday: Closed
• Sunday: Closed

Please note - when our online consultation limit has been reached for the day, the system will close until the next working day. 

Administration requests | Response time: 2 working days

• Monday: Open
• Tuesday: Open
• Wednesday: Open
• Thursday: Open
• Friday: Open
• Saturday: Closed
• Sunday: Closed

We understand that change can be challenging, but we are confident that this new online tool will improve your experience with us. Our team is here to support you through this transition.

Thank you for your understanding, and we look forward to continuing to care for your health needs.

More information here.